Fountain City Business and Professional Association

Fountain City Business and Professional Association

Chick-fil-A Franchise Owner, Marshall Wilkins, at January 2012 meeting

Sunday, January 22nd, 2012 | Meetings | No Comments

Speakers: Marshall Wilkins, Owner of the Kingston Overlook and Turkey Creek Chick-fil-A Franchises
Topic: Eat More Chikin – Customer Service and Business Success Principles for Any Business
Date: Wednesday, January 11th, from 12 to 1 pm

Eat Mor Chikin

Marshall Wilkins of Chick-fil-A on January 11, 2012The franchise owner, Marshall Wilkins, of a chicken restaurant known primarily for its cows, outlined principles that will work in any business.

“We’re in the people business, serving chicken; not in the chicken business, serving people,” said Marshall Wilkins. During tough times, focus on becoming more of who you are (rather than try to change) and work to create “raving fans” – customers who come often, tell others and are willing to pay full price.

“You do that and the sales will come; the profits will come,” he said.

Leave a Reply

Copyright © 2019 Fountain City Business and Professional Association Knoxville Web Design